Category: News

  • iGaming employees reveal all: employee benefits and beyond

    iGaming employees reveal all: employee benefits and beyond

    What employee benefits do iGaming employees most want from their employers? And how do they feel about the benefits they receive?

    Engage Health Group surveyed 250 employees working in the iGaming industry to find out. You can download the findings here: iGaming employees reveal all: Job satisfaction, employee benefits and beyond!

    iGaming Industry Employees Reveal All - against vegas backdrop

    Inside the report you’ll learn:

    • The benefits that employees most desire from their employers
    • How workers rate their current benefits experience
    • The personal priorities influencing engagement and retention
    • How companies can piece together a winning employee benefits package
    • How Engage Health Group helped one iGaming company save £80k on their global benefits

    The report features commentary from industry insiders, including:

    Some of the findings might be expected, others are rather surprising. Either way, readers will get clarification on what constitutes an attractive employee benefit scheme.

    You’ll also get some ideas on how to piece together a benefits strategy – including where you can get free support.

    Click here to download the free report

     

     

  • Peering into the future of healthcare… Highlights from Insurtech Insights 2025

    Peering into the future of healthcare… Highlights from Insurtech Insights 2025

    Insurtech Insights 2025 brought together the world’s leading technology innovators, all vying to prove the value of their products.

    We wanted to learn more about the health tech promising to further improve the health and wellbeing services available to businesses when they invest in Group Health Insurance and other health and wellbeing policies.

    With lanyards at the ready, we entered the Intercontinental London at The O2…

    The women’s health app developed by an Oscar-winner

    photo of Anya founder Chen Mao Davies at Insurtech Insights 2025

    It’s not every day you get to speak to an Academy Award winner-turned women’s health innovator.

    But Chen Mao Davies, CEO and Founder of Anya, is exactly that. She previously worked as a computer scientist helping create visual effects for major Hollywood films. Her movie career reached an unsurpassable peak when her work helped films Blade Runner 2049 and Gravity both win a Bafta and Oscar for best visual effects.

    Chen’s unlikely career switch came after experiencing breastfeeding, postnatal depression, and new parenthood challenges and discovering the level of support available was inadequate.

    “I found it very hard to access any support from midwives, doctors or health visitors because they don’t work around the clock and the NHS is very stretched,” said Chen. “I found it very hard to find any evidence-based digital support. So I decided to set up the business called Anya, which is named after my daughter.”

    Anya is a women’s health app that combines AI technology and human specialists to provide 24/7 healthcare and companionship during a women’s health journey including fertility, pregnancy, parenting, menopause, and menstrual health.

    “It is like a healthcare professional downloading her brain and uploading it to AI,” she says.

    “You can ask any questions and get practical and emotional support from the Anya AI chatbot. And when they want to talk to a specialist, they can simply talk to them within the chatbot. Our team of healthcare professionals all get push notifications when someone’s calling and one of them will come to the chatbot to talk to you.”

    Anya also offers personalised content & self-care plans, 1-2-1 video consultations, webinars, virtual drop-ins, and peer support communities.

    The app has been widely adopted by the NHS, serving 7.2m people in the UK and won the National AI Awards for Healthcare 2024.

    The API that unites health data from wearables and apps

    Photo of Michael Economou at Insurtech Insights 2025

    People are collecting more and more health data. One study found that more than a third of American adults use a health app or fitness tracker of some description. UK surveys draw similar conclusions.

    However, data is usually housed on different platforms and is not joining up, particularly when it comes to wearable health tech.

    Michael Economou from Terra API, told me how they are unifying health data from different sources onto a single platform.

    “Everything you can imagine is on the Terra API,” said Michael. “We’ve already integrated with hundreds of wearable devices like Apple Watch, Garmin etc, sensors like Continuous Glucose Monitoring and health apps like Strava, MyFitnessPal and so many more.”

    From this, he says, it’s possible to gain a more accurate picture of an individual’s health and wellbeing. It also provides the basis for creating more tailored gamified health and wellbeing challenges and rewards, relevant to groups or individuals.

    “This data can be used to drive better engagement through gamification and drive healthy behaviours. It’s very important for health insurance companies to have positive touch points with their customers, and this helps increase that.”

    He also sees it as part of the preventative health model.

    “Employee gamification elements helps keep people healthier, that means absences are reduced and productivity is increased. And this is being done through very simple steps, for example by promoting physical activity, better sleep and better nutrition.”

    Retinal scanning that sees beyond eye health

    photo of Benny Zee and colleague at Insurtech Insights 2025

    Retinal scans have long been used by ophthalmologists to diagnose and monitor eye diseases such as diabetic retinopathy. But their potential use goes deeper than that.

    Benny C. Y. Zee has a PhD in Biostatistics and is Founder and CEO of Health View Bioanalytic. His company uses retinal imaging technology combined with AI and machine learning to assess the risk of a series of ailments early, including: depression, diabetes, dementia and schizophrenia.

    “We discovered that the accuracy of our technology is significantly higher than other deep learning methods when we were working on stroke risk assessment,” said Benny. “We founded the company after our US patent was granted, and started working on various other health indications.”

    The key here, he says, is early intervention:

    “If you can intervene early things are much easier to treat and manage, rather than waiting for it to get serious,” said Benny. “This is true with both physical and mental health issues.”

    Incentivising wellness: the gamification revolution

    Photo of YuLife’s Kate Whitelock interviewing Sammy Rubin, Yulife Founder, and MetLife’s SVP & General Manager, Dominic Grinstead.

    YuLife’s Kate Whitelock hosted a “fireside chat” between YuLife Founder & CEO, Sammy Rubin, and MetLife’s SVP & General Manager, Dominic Grinstead.

    The two companies recently joined forces on a new Group Income Protection solution combining YuLife’s gamification technology with MetLife’s traditional insurance model.

    Sammy is a powerful advocate of the power of transforming health and wellness into a game-like experience, where people get rewarded for achieving certain milestones.

    He realised the potential of gamifying health when observing the large numbers of people he would see playing games on their phones during idle moments. If we are to improve people’s health, he figured, we need to be where they are and give them games that incentivise healthy habits.

    Dominic from Metlife mentioned that 2.8m people are currently on disability benefits, which is 800,000 more than before the pandemic. Mental health and musculoskeletal disorders currently top the list of driving factors.

    Like Sammy, he discussed the importance of early intervention – a common theme amongst the health technologists we spoke to.

    Is this the future of health insurance?

    In recent years, the added value services offered on health insurance plans have gone from a nice to have, to a core part of many policies. Our team of consultants keep up-to-date with all the latest services included on Group Health Insurance plans, and ensure our clients are fully informed about them. Insurtech Insights 2025 proved that more innovations could be on the way, particularly in the area of preventative care.

    For Engage Health Group, the conference was an early sight of some of the technologies that could find their way onto Company Health Insurance, Income Protections plans and other employee health and protection policies in the near future.

    If you need help arranging and implementing health insurance, life insurance or other employee benefits policies, then contact our award-winning team for personalised advice, bespoke strategies and market-wide quotes. Call  01273 974419 or enquiries@engagehealthgroup.co.uk.

     

     

  • How to provide Medical Evacuation Insurance to employees

    How to provide Medical Evacuation Insurance to employees

    There’s never a good time to experience a serious illness or injury, but there are some parts of the world where it would be particularly concerning.

    While cutting edge innovations like robot-assisted surgery and AI-assisted diagnostics are starting to be seen in the UK and elsewhere around the world; some countries struggle to offer even the most basic medical support.

    Medical Evacuation Insurance is designed to help your employees working or travelling abroad get the medical care they need when local hospitals can’t provide it. They are typically purchased as part of an International Group Health Insurance plan.

    In this article, we explain how Medical Evacuation plans work and the kind of features you can expect to see included.

    Engage Health Group can help you find International Health Insurance policy for your business and advise on the medical evacuation services they include. Arrange a free consultation and no-obligation quotation by contacting enquiries@engagehealthgroup.co.uk or 01273 974419.

     

    How does Medical Evacuation Insurance work?

    Medical Evacuation Insurance comes into effect when local hospitals are ill-equipped to handle an employee’s urgent needs. The policy provides logistical and financial support to transport the affected person to a facility capable of delivering the required treatment.

    In some cases, it also covers repatriation, bringing the affected person back home for further treatment.

    Arranging emergency transport, especially across borders, would ordinarily be extremely expensive. Medical Evacuation Insurance covers these costs, making sure employees get the care they need without the financial burden falling on them or their employer.

    Under a medical evacuation plan, the insurer will:

    • Assess local healthcare options
    • Provide language translation services to ensure patients and their families understand the process
    • Organise transport via ambulance, commercial flight, or air ambulance.
    • Provide support and medical supervision during travel.
    • Bring the employee home if necessary through its repatriation benefit.

    The cost of an air ambulance can be incredibly expensive. For example, AXA has previously arranged a short evacuation from Nice to Paris for a staggering €12,000! The company has also paid €228,000 for a long-distance transfer from North America to Asia.

    Without insurance, the financial responsibility falls on either the employee or the employer, which could be unaffordable for both.

     

    Why invest in a medical evacuation policy?

    There are many reasons why you might buy Medical Evacuation Insurance for your employees:

    • Peace of mind: Nobody will want to work in a location that lacks access to reliable medical support. Having Medical Evacuation Insurance reassures staff they have the necessary support and won’t be left stranded in an emergency.
    • Avoid huge medical bills: Medical evacuations aren’t cheap. As we saw in our example with AXA, medical evacuations can be incredibly expensive. A short medical transfer across Europe costs thousands of euros and can run into hundreds of thousands on long-haul evacuations. Without insurance, these costs could be financially crippling.
    • Receive 24/7 phone support: This is for both the affected person and their family which, in turn, alleviates the stress that would otherwise fall on HR or a company director.
    • High-risk locations and remote areas: Medical evacuation insurance is very important for employees working in areas with limited medical facilities. It ensures they can access proper treatment, prevent complications, and even save lives.

    Are you seeking improved ways to protect your global employees? Contact our award-winning international team via enquiries@engagehealthgroup.co.uk or 01273 974419. We promise impartial expert advice given in your best interests. 

     

    How can businesses find the right policy?

    Many international health insurance plans include medical evacuation and repatriation coverage. Examples of providers include: AXA Global Healthcare, Bupa Global and Cigna Global.

    It’s worth liaising with an international consultancy, like Engage Health Group, to ensure you’re on the most suitable and cost-effective plan. We’ve previously collaborated with employers and insurance companies to develop a medical evacuation strategy for staff working in high-risk locations like Lebanon and rural areas like Ghana.

    We collectively scrutinise potential situations and other obstacles that may arise in a medical emergency abroad. The solution is then developed, so emergencies are acted upon immediately should they occur.

    Once the medical evacuation insurance is in place, you and your employees can be assured that emergency evacuations are covered across multiple time zones and regions. This will prepare your business and its employees for all types of medical emergency.

     

    Seeking impartial advice

    Medical Evacuation Insurance is a safety net for companies with employees who travel or work internationally. The policy ensures employees can get proper medical care, saves businesses from huge unexpected financial costs, and makes handling emergencies less stressful.

    As you can see, there are different providers offering medical evacuation services, but it’s worth seeking impartial advice from our team as we can compare plans and advise on what insurer offers the best support in specific territories.

    Arrange a free obligation-free consultation by contacting our international experts on  enquiries@engagehealthgroup.co.uk or 01273 974419.

  • New AXA Global Healthcare app unites health, wellbeing & policy support

    New AXA Global Healthcare app unites health, wellbeing & policy support

    AXA Global Healthcare are the latest insurer to launch an app that brings together policy documents, claims management, professional health support and wellbeing tools all under one roof.

    So, when they say it’s “all-in-one”, it’s no exaggeration.

    The main idea behind the app is to make it easier to access all the services and benefits available in your international health insurance policy.

    In this article, we look at the features included within the new app and how they can benefit your business and its employees.

    Are your global policies providing headaches for your HR teams? Contact our award-winning international team for complimentary policy reviews and recommendations.

    What’s in the app?

    The AXA Global Healthcare app is packed with tools that help staff take charge of their health. Here’s what it promises:

    Virtual healthcare 

    • 24/7 doctor access: Access over 450 qualified doctors anytime, anywhere, via phone or video.
    • Mental health support: Receive up to six psychologist sessions per policy year.
    • Second medical opinions: If you’re not sure about a diagnosis or treatment plan, you can get a second opinion from a network of over 50,000 medical experts worldwide.
    • Multilingual support: Health support is available in more than 20 languages.

    Wellbeing & preventative care

    • Health & fitness tracking: Set personal goals for fitness, nutrition, and mental wellbeing, and keep track of your progress.
    • Device integration: Sync the app with your smartwatch or fitness tracker to monitor real-time health data.
    • Wellbeing resources: Enjoy access to content to help you sleep better, reduce stress, and improve your overall wellbeing.

    Insurance & claims management

    • Find healthcare providers: Locate a doctor or specialist from AXA’s network of 1.9 million providers worldwide.
    • Easy claims management: Submit invoices, track claims, and authorise treatments from your phone or computer.
    • Easy access to policy details: Check your coverage, policy limits, and access digital membership cards in just a few taps.
    • Live customer support: If you need help, you can chat with a customer service agent in real-time.

    Engage Health Group can simplify the way you offer employee benefits to global teams at no extra cost to your business. Arrange your free consultation with one of our global experts by contacting enquiries@engagehealthgroup.co.uk or 01273 974419.

    How will members benefit?

    The app can be accurately described as “holistic”. It’s designed to make life easier and healthcare more accessible. Here’s how members will benefit:

    • Instant access to care: There is no need to wait for appointments, as help is available 24/7, 365 days-a-year via the app.
    • Take control of your health: With built-in tracking and resources, you can take charge of your overall health.
    • Save time and money: Virtual consultations reduce physical trips to the doctor and can help lower costs.
    • No more paperwork: The app keeps all your insurance details, claims, and medical records in one place.
    • All-in-one support: Whether you need a doctor, a therapist, or an insurance update, it’s all in the app.
    • Everything in one place: No skipping between apps, platforms or physical documents

    Is it a unique solution?

    It’s not entirely unique as Bupa and Allianz both offer something similar. For instance, Bupa’s Global MembersWorld App brings together claims submissions, policy document access and wellbeing tools. Meanwhile, Allianz Care’s MyHealth App has similarly comprehensive features.

    However, for current AXA Global Healthcare customers, it will make health and wellbeing services much easier to access. Xavier Lestrade, CEO of AXA Global Healthcare, calls the launch “a major milestone” for the company:

    “The launch of our new all-in-one app marks a major milestone in our mission to lead innovation within the international health and wellbeing space. AXA – Global Healthcare plans to be a key player in the growth of preventative health. The app is paving the first steps, demonstrating our journey into wellbeing.”

    Ease-of-use equals improved outcomes

    As insurers continue to improve the usability of their policies and extra support features; the end beneficiary will be the staff accessing them, with a knock-on effect for employers themselves.

    The continued focus on preventative tools and services is perhaps the most exciting part of this trend. Easy access to diagnostics, practical wellbeing guidance and self-help tools can help people tackle health issues before they develop into something more serious.

    The more insurers innovate in this area, the better the outcomes for people. We can certainly say that AXA Global Healthcare’s new app is a further positive step in that direction.

    Could your global health and protection policies be working more smoothly? You can take advantage of a free consultation with our award-winning global experts. We will review your current offering and see whether there is potential to streamline its administration and reduce costs. Contact enquiries@engagehealthgroup.co.uk or 01273 974419

  • Engage wins Best International Group Advice Firm 2024!

    Engage wins Best International Group Advice Firm 2024!

    Engage Health Group won Best International Group Advice Firm at the Health & Protection Awards 2024.

    The prestigious event celebrates the very best work from advisers and insurers in the employee benefits industry.

    It’s the second consecutive year we’ve won the award, and is testament to the hard work and expertise of our international team, led by Ian Abbott and Penny Pemberton.

    In this blog post, we explore the award win in more detail and outline how we help UK companies with global reach look after their employees through their health and protection policies.


     

    Why the Health & Protection Awards matter

    photo of penny pemberton receiving the award for Best International Group Advice Firm from comedian Kevin Bridges

    More than 700 advisers, insurers and other representatives attended the Health & Protection Awards ceremony at London Hilton Park Lane to celebrate high achievement within the industry.

    Penny Pemberton, Head of International Benefits, received the Best International Group Advice Firm from comedian Kevin Bridges on behalf of our international team.

    “I’m thrilled and proud that the team has been recognised for all their hard work. It’s great recognition for our amazing team.

    “Engage International has built a team of expert consultants with a vast array of experience in the world of international benefits. We genuinely care about our clients and enjoy working to find the best solutions to fit their benefit needs around the world.”

    Do you need international expertise for your business? Email enquiries@engagehealthgroup.co.uk or call 01273 974419 to arrange a meeting with one of our experts.


     

    How we achieved £250k savings for a global client

    Engage Health Group won this award due to the way we are able to leverage our expertise in the international employee benefits market and streamline our clients’ international benefits programmes.

    Ultimately, the goal is always to improve efficiency, reduce costs and improve employee support. Achieving this across different countries can be very challenging and many HR teams struggle to achieve global oversight on their benefits and achieve consistency in different territories.

    One client we worked with had rapidly grown to 40 separate entities operating across 19 countries. Each entity had separate benefits policies in each country with different insurers, leading to a splintered patchwork of policies to manage.

    The client’s policies included: International and domestic Private Medical Insurance, Life and Disability Insurance and a variety of Employee Assistance Programmes.

    Engage Health Group worked with the client to benchmark current benefits against best practice in each country and identify gaps. Where there were multiple benefit plans in one country, we looked to harmonise benefits with one insurer. Where possible, we brought benefits together under a single global plan while ensuring compliance with local regulations and leveraging economies of scale, which resulted in substantial savings.

    We achieved more than £250K in global savings for the client, with a 25% reduction in their International Medical Insurance premiums alone.

    Our work went beyond traditional consultancy by integrating directly with the client’s platforms, running webinars to educate employees, and acting as a concierge service for all member queries.

    The end result is that the client’s international employee benefits are more cost-efficient, easier to manage, and better aligned with their business growth strategy.


     

    Do you need help with your employee benefits policies?

    Engage Health Group provides free advice and policy reviews across a range of employee benefits both within the UK and around the world.

    If you’re seeking expert advice and support on your health and protection schemes, then please do get in touch for a no-obligation consultation.

    Email enquiries@engagehealthgroup.co.uk or call 01273 974419.

  • Benchmarking: How do you shape up against the competition?

    Benchmarking: How do you shape up against the competition?

    Recruiting and retaining the best talent in your industry requires a competitive salary, a winning company culture and, increasingly, an attractive employee benefits offering.

    So, how do you know if your employee benefits are ticking all the right boxes? This is where benchmarking comes in.

    This article explores the value of comparing your benefits to typical employer practice in the industry or country you’re operating in.

    Need help launching or reviewing your employee benefits plan? Get FREE expert advice from our consultants on 01273 974419 or email enquiries@engagehealthgroup.co.uk.

     


     

    The importance of benchmarking

    What is employee benefits benchmarking?

    The most common form of benefits benchmarking involves the process of comparing how your benefits package compares to standard industry practice.

    For businesses that employ globally, there is the challenge of benchmarking across different countries and ensuring you are complying with local regulations.

    James Carrick, International Senior Manager at Engage, explains the process:

    “Benchmarking could be anything from providing a side-by-side benefit comparison, to industry-specific information, country prevalence and typical employer practice.”

    When Engage customers receive benchmarking reports, they also benefit from the consultant’s expertise.

    “We often extrapolate the gathered information for our clients too, providing our insights and opinion rather than just passing on the report’s findings without context.”

    “For a company with employees in different countries, we can use our network of local specialists to ensure we’re up-to-date with typical employer practice and the finer points of local legislation.”

    Whether you need to start from scratch with an employee benefits plan, or are reviewing current benefits, benchmarking helps businesses to:

    • Identify any missing key benefits compared to competitors
    • Ensure are no duplicated benefits – and therefore unnecessary spend
    • Assess how you shape up within your industry
    • Provide the employee benefits staff expect
    • Ensure your employee benefits are relevant and effective

     

    The benefits of employee benefit benchmarking

    In the rush to execute their benefits policies, some businesses skip benchmarking but this would be unwise. Below we have outlined the benefits of benchmarking, especially when it comes to attracting and retaining the best talent.

    #1 Identify gaps in your benefits plan compared to the competition

    For example, if other businesses in your industry are providing a Group Health Insurance plan and you’re not, potential employees will likely take this into account when considering their options. Equipped with this knowledge, you can ensure your benefits plan is, at the very least, matching the competition.

    #2 Attract and retain the best talent in your industry

    Multiple surveys show that employee benefits have become a key part of a company’s recruitment and retention efforts.

    According to a survey by One Medical, 69% of employees say they might choose one job over another if it’s offering better benefits.

    Meanwhile, 37% of employees joined their current employer due to their benefits package, and 44% said they have stuck with their employer for the same reason, according to the 2024 Global Benefits Attitudes Survey.

    By benchmarking against best practice in your industry, you can be sure that your benefits package will be a key tool for finding and keeping the best people.

    #3 Adapt to trends

    Benchmarking enables your business to stay ahead of the game – not just matching the competition, but going one step further.

    Employee demand is always evolving and so are the products and technologies that companies have available. Doing some benchmarking will potentially highlight some new ideas and trends that you previously hadn’t been aware of.

    Exploring what other companies are providing for employees is a good starting point to ensure your benefits are capable of standing out from the competition.

    #4 Ensure compliance in different countries

    If you have multiple plans in different countries around the world, it can be very difficult to monitor whether you have the correct plans in place. Consequently, there is a risk that there may be gaps if local benefits don’t meet local regulatory requirements

    #5 Greater visibility and cost control

    It’s not easy to have visibility of all your benefits in the UK and around the world.  A full benchmark of your benefits highlights opportunities to simplify and harmonise benefit plans and identify cost savings

     

    Want to discover how your employee health, wellbeing & protection policies compare against the competition? Engage Health Group consultants provide benchmarking services as part of our free consultancy service to UK businesses, including those with global workers. Contact our team for free advice and guidance on 01273 974419 or email enquiries@engagehealthgroup.co.uk.

     

    The value of investigating other companies

    Salary size remains important, but employee benefits policies are a very important part of your ‘Employee Value Proposition’ especially during a time of high living costs and high demand for health and wellbeing support.

    Employee benefits packages can either make or break hiring and retention efforts. Sixty-five per cent of candidates say they consider employee benefits as a crucial factor when job hunting, according to data collected by Avado.

    By benchmarking your employee benefits offering against other companies in your industry, you can ensure your offering is capable of attracting the kinds of people who will drive your business forward.

     

    How our Engage brokers implement benchmarking

    Some businesses will come to us with a list of objectives they want to achieve from their employee benefits investment. For example, they may want to reduce staff sickness or improve staff retention rates.

    With this in mind, we have to think of all possible angles when we assess data. Benchmarking allows us to take a look at what other companies in your industry are providing.

    Our benchmarking service is also provided for companies with a global footprint. On a global scale, it can be  overwhelming to have multiple plans in different countries. The auditing and benchmarking of benefits ensures global oversight and governance.

    We can compare and contrast benefits trends, requirements and expectations across different countries.

    We provide country reports and country prevalence information to some clients for free,” says James. “It’s important to note though that this is on a case-by-case basis, determined by the size, strategic fit and revenue opportunities.”

    As employee benefits brokers, Engage Health Group will:

    • Review your existing benefits in all countries
    • Benchmark benefits against mandatory and typical market practice
    • Compare benefits against competitors
    • Analyse results and identify gaps and potential areas for improvement or change
    • Provide an overview of potential costs and how best to proceed to the next steps

    Contact our expert team at enquiries@engagehealthgroup.co.uk or call 01273 974419 for FREE no-obligation advice and support.

  • Employee benefits worldwide: 7 common challenges & how to solve them

    Employee benefits worldwide: 7 common challenges & how to solve them

    The makeup and location of your workforce will be unique to your business. But whatever the number and wherever they are based, you will need to comply with the regulations of each country and meet differing cultural expectations.

    Every country has its quirks. And the more countries covered, the more complex the situation becomes.

    Let’s take a look at some of these challenges in more detail…

    Need help providing the right support to your international workforce? Get FREE expert advice from our consultants on 01273 974419 or email enquiries@engagehealthgroup.co.uk.

     


     

    Challenge #1:

    Understanding rules and regulations in multiple countries

    Often employee benefits are managed by small HR teams located in a central location. If you’re a UK-headquartered business, then this is where your HR team is likely to be based.

    Not only must you arrange health and protection schemes in the UK, you have to do the same in other countries too. Even the most well-resourced personnel department will find this a struggle.

    A number of question arise:

    • Should I provide health insurance, life insurance or other policies in this country?
    • Are there different legal requirements?
    • Are there different employee expectations?
    • What do similar companies provide for their workers in the same location?
    • How do I attract the best people?

    Recommended solution:

    It’s a good idea to contact an employee benefits broker who operates in the relevant country. They can advise you on the best course of action and ensure you are legally compliant in regard to employee benefits.

    Engage Health Group has a broker network covering more than 70 countries, so we are able to advise on the best way to arrange health and protection coverage for your workers.

     


     

    Challenge #2:

    Managing and clarifying costs

    We often work with companies who struggle to gain visibility on their benefits spend around the world. It’s easy to understand why: companies often have separate policies for different countries, premiums change year-on-year and insurance claims vary.

    There are also digital platforms and various wellness solutions to manage too. So, pulling it all together and getting a clear sight of costs is often difficult.

    Recommended solution:

    Businesses can arrange “umbrella” policies that cover multiple countries under one plan. For example, International Private Medical Insurance can provide health coverage to employees in different countries. These types of policy make it easier to track costs, and the more countries you need to cover, the more advantageous it becomes.

     


     

    Challenge #3:

    Affordability for smaller employee numbers

    Even the largest companies find it difficult to achieve economies of scale through their global benefits but they often have larger and more dispersed budgets to make it more affordable.

    However, SMEs with smaller budgets will struggle to find suitable, cost-effective options to cover their global workforce or achieve return on investment. With fewer employee numbers in each country, it is very difficult to obtain competitive benefits.

    Recommended solution:

    It’s worth partnering with an employee benefits consultancy who can design solutions specifically for the needs of your workforce. Many brokers focus on serving large corporates, but Engage Health Group offers bespoke offering for different-sized companies. And our advice comes at no extra cost.

     


     

    Challenge #4:

    Minding the gaps in legal compliance and duty of care

    It’s hardly surprising that overstretched HR teams might miss something when administering global benefits. Whether you have HR departments in different countries, or one centralised team, guaranteeing compliance is difficult.

    Insurance solutions vary widely in each country and in many countries there are now mandatory obligations. It’s a complex web of rules and regulations out there, but there are a couple of options to do so safely.

    Recommended solution:

    Many companies outsource to employee benefits consultants, like Engage, with global expertise. Alternatively, they employ EORs who, in turn, may employ expert consultants and brokers with specific, or multi-country, expertise.

    It’s not just a technical legal exercise, it’s also about ensuring employees are equally well looked after in whichever country they are working from.

     


     

    Challenge #5:

    Deploying domestic vs international solutions

    Many businesses are unaware that they have two options when investing in health and protection policies:

    Option 1: Invest in separate policies for each country

    Option 2: Invest in a single umbrella scheme, which covers multiple countries at the same time

    For example, many companies set up Group Health Insurance schemes in separate countries. That means you have to manage multiple health insurance policies with different policy providers and separate providers to contact.

    Suggested solution:

    As you can imagine, the admin and costs can spiral. The simpler and often more cost-effective alternative is to invest in an International Group Health Insurance policy which covers all employees around the world under the same policy*. Many companies are unaware this option even exists!

    * In some countries, local laws dictate that employees must be covered under a locally compliant policy. Engage Health Group can help with sourcing both international and local solutions.

     


     

    Challenge #6:

    Encountering generic solutions for unique business needs

    Too often businesses are served with generic solutions which can inflate costs or minimise the chances of getting value for money. Each business has its unique make-up of employee size, country distribution, budget constraints and industry type. While the largest businesses can usually find tailored solutions, for smaller operations (less than 50 employees) it can be difficult to find suitable local policies.

    Suggested solution:

    Any broker or consultant you work with should serve the precise needs of your business and be a genuine whole-of-market broker.

     


     

    Challenge #7:

    Sourcing impartial advice

    Many HR professionals have fallen victim to the persuasive sales pitch of an insurance advisor. They will always have the perfect policy for you.

    But how can you be sure without comparing and contrasting against other providers? And do you know what lurks in the small print?

    This point relates to Group Health Insurance, Income Protection, Life Insurance, Critical Illness Cover, and any other health and protection policy you’re seeking to invest in.

    Suggested solution:

    Ideally, you need to consult with an expert who has in-depth knowledge of all the different providers and how their different offerings shape up. Plus, importantly, they must be able to magnify the most important details in the Ts and Cs. And they should do this on your behalf rather than act as a sneaky sales funnel on behalf of a preferred provider!

     


     

    Finding a broker that’s right for you

    As you can see, the key piece of advice here is to find expertise you can trust. This will make the process of jumping through all the legislative hoops all the more easier and help you fulfil your duty of care more effectively.

    At Engage Health Group, we have a wide global broker network spanning more than 70 countries, enabling us to provide the best guidance no matter where your employees are based. We offer genuine expertise alongside the most competitive quotes in the market.

    Contact us at enquiries@engagehealthgroup.co.uk or call 01273 974419 for FREE no-obligation advice and support. 

  • Engage Health Group nominated for three awards at the UK Health & Protection Awards 2024!

    Engage Health Group nominated for three awards at the UK Health & Protection Awards 2024!

    Engage Health Group will be joining over 700 advisers, insurers and industry representatives for the 2024 Health & Protection Awards on the 10th October in London.

    We are hugely proud and excited to be nominated for multiple accolades once again. This year we’re shortlisted for three prestigious awards:

    • Best International Group Advice Firm
    • Best Group Health Insurance Advice Firm
    • Best Group Protection Advice Firm

    Fingers are crossed for a successful evening!

    Whatever the result, we are excited to celebrate with other industry leaders and recognise the achievements of fellow advisers and insurers following a challenging 12 months for the industry and wider economy.

     


     

    What is the significance of our nominations?

    Best International Group Advice Firm

    The international health and protection market is vast and complex. Without the right advice it can quickly overwhelm even the most astute HR professional. Receiving a nomination for this category is recognition of the hard work and expertise of our international team to make it that much easier for clients.

    This year’s successful entry was by International Senior Manager, James Carrick, demonstrating his work in assisting a client in the gambling industry employing 4000 people.

    James harmonized the client’s widely spread International Private Medical Insurance plans to create an even level of support to all employees across 19 countries, ensuring staff were better supported and confident in their understanding of the benefits on offer.

    Led by Ian Abbott and Penny Pemberton, the Engage International team has a global broker network spanning more than 70 countries, enabling us to provide top-level advice to organisations hiring abroad or remotely.

    Best Group Health Insurance Advice Firm

    Our next successful entry for this year’s awards stems from the hard work of Stuart Isaac, Employee Benefits Consultant. Stuart arranged a private medical insurance plan to support a communications company with a particular focus on employee mental health and family support services.

    This nomination is a testament to the effort and commitment we put in to providing the best health insurance advice to clients. We help SMEs, charities and corporates source the best health insurance plans for their employees, delivering high quality advice and support at every step of their journey.

    Engage also carries the administrative burden on behalf of clients and we assist with the claims and renewal process.

    Best Group Protection Advice Firm

    This award highlights the quality of advice our team delivers every day in relation to Group Income Protection, Group Life Insurance, Group Critical Illness Cover and Group Disability Coverage. Our team offers ongoing support to meet the changing needs of clients and employees, going that extra mile to ensure all the details are taken care of.

    This entry was submitted by our Director Nick Hale and featured his fantastic work assisting a law firm specialising in the tech industry. The rising costs and complexities of running their Group Life Assurance and Group Critical Illness schemes had left them on the verge of cancelling the policies. That was until the company contacted Nick at Engage, where he worked with the insurer to lower renewal premiums and ensure that staff could make full use of the scheme.

    Both schemes are now running properly, and fully fit for purpose.

     


    Are you looking for award-worthy advice?

    The nominations for this year’s awards wouldn’t have been possible without our hard-working teams, who ensure that every customer gets the best possible service.

    If you’re a company looking for expert advice in relation to your health and protection policies, then please do get in touch. Our advice is given free of charge and we deliver detailed market analysis, reviews and quotes; saving time and cutting the workload of HR teams in the process.

    Email enquiries@engagehealthgroup.co.uk or call 01273 974419 to arrange a no-obligation discussion.

     

  • Navigating health insurance in Malta: a guide for employers

    Navigating health insurance in Malta: a guide for employers

    Malta’s sunny climate and rich history make it extremely appealing for business and travel. The island is also home to a highly-skilled, multi-lingual, and cost-effective workforce – making it an attractive proposition for overseas expansion.

    The country is a particularly popular location for companies in industries such as tourism, financial services, manufacturing and gambling.

    Any employer launching in the area will need to consider whether to offer health insurance to staff and, if so, how to go about it.

    This guide breaks down how the Malta healthcare system works, including some of the private healthcare options available to companies.

    We also look at typical employer practice in the area, courtesy of the latest Axco reports (data accurate as of May 2024).

    The article will be of particular interest to companies wishing to:

    • Cover remote workers based in Malta
    • Establish new offices and workspaces in Malta
    • Provide cover for expats assigned to Malta

    Need help supporting your global workforce in Malta or other international locations? Contact our award-winning health and protection brokers on 01273 974419 or email enquiries@engagehealthgroup.co.uk.

     


     

    How does the Malta health system work?

    Malta
    Malta

    Malta was known as the ‘Nurse of the Mediterranean’ back in 1916 due to its role in providing medical care to wounded soldiers during World War I. Today, its healthcare system is generally well regarded although, like many countries, it has issues with personnel shortages and increasing demand from an ageing population.

    The public health system is overseen by the Ministry of Health, the Elderly and Community Care. It is funded through social insurance and social security contributions.

    If you’re a legal resident of Malta and make social insurance and social security contributions, you are entitled to use the country’s public healthcare system.

    Services include:

    • GP access
    • Medical tests and diagnostics
    • Preventative treatments
    • ‘Curative’ surgeries and treatments
    • Rehabilitation services
    • Doctors’ visits
    • Outpatient care
    • Emergency care

    Primary healthcare also includes:

    • Immunisations
    • Dental care
    • Antenatal and postnatal care
    • Diabetes treatment
    • Specialist paediatric care.

    Some services such as dental and optical treatment are means-tested.

    Prescription drugs are free of charge for those suffering from prescribed chronic conditions and for those on low incomes.

    Alongside Malta’s public system, there is also the option of private healthcare.

    ** The Mater Dei is the main public hospital in Malta, located in Msida. A speciality and training facility, expats can also use this public hospital but pay out of pocket depending on private health insurance policies.

     


     

    Should employers provide health insurance to their workers?

    There are two aspects to this: what is required legally and what is advisable in order to compete for talent in the region.

    Legal requirements:

    As an employer you pay social insurance and social security contributions, and so will your employees through the tax system. This means your employees will qualify for free health insurance regardless of their nationality

    Best practice:

    Nonetheless, it’s common for employers in Malta to provide private health insurance plans to their employees, according to data from Axco.

    Below we have listed reasons businesses might invest in health insurance for staff in Malta.

    • Competition for talent: Companies have to compete for skilled talent from a relatively small population size. Indeed, Malta ranked 21st in The Global Talent Competitiveness Index 2023.
    • High expat population: Around 1 in 5 of all residents in Malta are expats, so providing a fully-equipped health insurance policy ensures all staff are covered, no matter where they are from.
    • Fast access to health services: Giving employees peace of mind they have access to the highest standard of healthcare when in a new location.
    • Provide cross-border cover: If cover is set up as an international plan, employers can support staff across multiple countries.
    • Fill in any health gaps: Even though Malta’s healthcare is generally well regarded, there are inevitably stresses on the system from time to time, which a private health plan can navigate.
    • Added extras: Many Group Health Insurance plans will include mental health support tools, virtual GP and Employee Assistance Programmes. Via an international health plan, you can also get medical repatriation services if required and a wide range of other services.

    Are you seeking out a health insurance policy for your Malta-based team? Engage Health Group is here to answer all your questions and give you the most expert advice and tailored quotes. Call 01273 974419 or email enquiries@engagehealthgroup.co.uk for a free no-obligation consultation.

     


     

    What is typical employer practice?

    The following information is drawn from Axco’s Employee Benefits Report which tracks typical employer practice in Malta.

    Firstly, it is common for employers to provide supplementary medical benefits through a Group Health Insurance plan. In fact, a Group Health Insurance policy is often required under collective labour agreements.

    Group Health Insurance plans will typically include the basics for most employees, including core services such as outpatient services and minor operations. But high-paid employees are likely to expect more features and have policies tailored to their needs.

    Dental and optical coverage is usually provided under a separate plan and restricted to senior managers and directors.

    Employees may be given the option of upgrading coverage at their own expense.

    Employers usually finance 100% of the Group Health Insurance premium. This means the employee is rarely expected to contribute.

     


     

    How should you invest in a health policy for Malta?

    As with any global location for businesses, employers in Malta can invest in a single-country domestic health insurance scheme or a broader International Group Health Insurance plan.

    Option 1: Invest in a one-country health insurance scheme

    If a company only has staff working in Malta, then it makes sense to invest in a single health insurance policy covering Malta only.

    Option 2: Invest in a global health insurance plan

    International Business Health Insurance is a private medical insurance policy designed to cover a globally diverse workforce under a single policy. It gives staff access to top healthcare facilities in multiple countries, as well as therapy services for physical and mental health.

    An International Group Health plan also helps businesses avoid the complexities of navigating different local healthcare systems – a big plus for HR teams

    International schemes provide very comprehensive care and features, much more so than one-country domestic plans. Features can include medical repatriation, extra maternity support, 24/7 multi-lingual helplines, even support with chronic conditions – as always inclusions and exclusions vary depending on the policy.

     


     

    Who provides Group Health Insurance policies covering Malta?

    The main health insurance providers for Malta are Cigna, Allianz, Bupa, AXA, and Now Health.

    As always, there are domestic and local insurers to also explore based in Malta for more localised care and support.

    The international health insurance market is complex. Navigating your options alongside all the local legislation technicalities takes time, work, and patience. Turning to expert consultants, like our international brokers at Engage Health Group, can guide you through and explain all available options. The goal is to land on the perfect solution fits the unique requirements of your business and its staff.

     


     

    Enlist the help of an International Health Insurance broker

    Engage Health Group’s international team of brokers can help! Our award-winning team has a wide global broker network spanning more than 70 countries, enabling us to provide the best guidance for businesses no matter the location. We will talk you through all the complexities, perform full market reviews and deliver quotes designed around the specific needs of your business.

    Contact us at enquiries@engagehealthgroup.co.uk or call 01273 974419 for FREE no-obligation reviews, price comparisons and advice tailored for your unique business.

    Further reading: Exploring the health insurance market in Gibraltar: a guide for employers – Engage Health Group

  • Exploring the health insurance market in Gibraltar: a guide for employers

    Exploring the health insurance market in Gibraltar: a guide for employers

    A headland on Spain’s south coast, Gibraltar has been a British Overseas Territory since 1713 with an estimated population of 33,000 Gibraltarians.

    If you’re an employer expanding into ‘The Rock’ then you’ll want to know about the healthcare system and the different options available when it comes to health insurance coverage.

    This article is designed for companies exploring their options for providing health insurance in the country, including those seeking to:

    • Cover remote local workers in Gibraltar
    • Launch new offices in the country
    • Cover expats on assignment

    Need help supporting your global workforce in Gibraltar or beyond? Contact our award-winning health and protection brokers on 01273 974419 or enquiries@engagehealthgroup.co.uk.

     


     

    How does the Gibraltar health system work?

    Healthcare in Gibraltar upholds similar standards of health as most western European countries. And like most of those countries, Gibraltarians have two main healthcare options to pick from:

    • Free public healthcare courtesy of the Gibraltar Health Authority (GHA)
    • Private medical insurance policies

    The GHA works as a similar model to the NHS, delivering primary, secondary and mental health care with low-cost or free access to general practitioners, specialists, and emergency care. The majority of Gibraltar’s healthcare staff are fluent in both English and Spanish, making their services highly accessible.

    However, access to GHA’s services depends on a person’s official status, employment, and social security contributions.

     

    Two ways of accessing GHA healthcare:

    #1 Registering with the GHA
    • Gibraltar is a British territory so anyone with a valid UK passport is eligible for free medical care
    • Register using a fully eligible passport at the local Primary Care Centre
    #2 European Health Insurance Card (EHIC)
    • EU Citizens can access the GHA’s free healthcare too, but accessibility differs from nationality to nationality
    • An EHIC card allows for any necessary state-provided medical treatment
    • The EHIC and Global Health Insurance Card (GHIC) does not cover medical repatriation, on-going medical treatment, or non-urgent care
    • EHIC cover is not an alternative to travel insurance or private health insurance!

    Note: for some emergency treatments it is possible you might be transferred to Spain.

     


     

    Why provide employee health insurance in Gibraltar?

    Gibraltar’s public health system is generally well regarded. Eight in 10 adults rate the Primary and Secondary care they receive as being “very good”, according to a public health survey.

    Nonetheless, having access to a wider range of services with shorter waiting times is still appealing. Below we have listed a handful of reasons why businesses might want to invest in health insurance for staff in Gibraltar.

    • Win the battle for talent: Competition for talent in Gibraltar is high (particularly in the growing gambling industry), so offering a strong healthcare plan will boost your attractiveness to potential candidates.
    • Fulfil employer duty of care: Fill in any gaps in Gibraltar’s healthcare system and ensure that employee’s health needs are fully looked after.
    • Provide choice to your staff: Over which hospitals they wish to receive treatment in.
    • Offer cross-border coverage for all: If coverage is provided as part of an international plan, you can support staff in multiple countries under one plan.
    • Provide staff with immediate cover: Without the need for additional delays and paperwork.
    • Support Gibraltarian staff travelling to Spain: From 1 July 2022, Gibraltarians travelling to Spain could no longer get free emergency healthcare, therefore a Group Health Insurance policy (or travel insurance policy with health coverage included) that covers Spain would be highly appreciated by staff.

    Employers looking to provide comprehensive health cover for their Gibraltarian employees can opt for either a Gibraltar-specific domestic policy, or via an International Health Insurance plan covering staff in multiple countries in one policy.

    Let’s look at your options…

     


     

    How should you invest in a health policy for Gibraltar?

    As with any global location, businesses in Gibraltar can invest in a single-country domestic health insurance scheme or a broader International Group Health Insurance policy.

     

    Option 1: Invest in a local policy

    If a company only has staff working in Gibraltar, then it makes sense to invest in a single health insurance policy covering Gibraltar only. But if you wish to cover employees across more than one country then you have a choice between maintaining separate policies or investing in a single international policy…

     

    Option 2: Invest in a global plan

    International Business Health Insurance is a private medical insurance policy designed to cover a global workforce under a single policy. It gives staff access to top healthcare facilities in multiple countries.

    An International Group Health plan also helps businesses avoid the complexity of navigating different local healthcare systems, which is a big plus for HR teams.

    The other important feature of international schemes is that they provide superior features compared to a one-country scheme. Features like medical repatriation, extra maternity support, 24-7 multi-lingual helplines, and assistance with chronic conditions can be included (as always inclusions and exclusions will vary depending on the policy).

    What the right options for your business? Put all your questions to the international experts at Engage Health Group for FREE. Call 01273 974419 or email enquiries@engagehealthgroup.co.uk.

     


     

    Who provides Group Health Insurance policies covering Gibraltar?

    The main insurers in the region are, AXA, Bupa, Now Health International and IMG (ALC Health). While other international health insurers can provide coverage in the region, only the aforementioned insurers have agreements with the local clinics on a direct billing basis, which helps make the process a lot smoother for all involved – patient and business alike.

    Navigating the international options as well as the local legislations can take time to work through.  But expert consultants, like those at Engage Health Group, can guide you through it and explain your options free of charge.

     


     

    Enlist an International Health Insurance broker for free

    The International Health Insurance market is complex and filled with many insurers offering different plans as they rally for the attention of businesses. Health insurance is a considerable investment, so it’s important to locate a policy that perfect fulfils the needs of your employees.

    Engage Health Group’s international team can help. Our award-winning advisors can talk you through all the complexities, perform full market reviews and deliver quotes designed around the specific needs of your business.

    Turning to an experienced international broker ensures you are investing in the best cover whilst lightening the load on your busy HR team.

    Contact us at enquiries@engagehealthgroup.co.uk or call 01273 974419 for FREE no-obligation reviews, price comparisons and advice tailored to your business.