Tag: Employee Assistance Programme

  • How employee benefits can tackle workplace productivity

    How employee benefits can tackle workplace productivity

    We hear a lot about the UK’s productivity problem, but rarely about the health-related reasons behind it.

    Mental health challenges and musculoskeletal (MSK) conditions are the two biggest causes of workplace absence according to the ONS. But they are also preventing employees from being fully engaged when they are present.

    A study by Simplyhealth revealed that improving support for just three things – mental health, MSK issues, and GP access – could fix up to 80% of the UK’s productivity crisis.

    The good news is that employers can make a difference by investing in the right employee benefits.

     

    What’s causing the drop in productivity?

    Let’s begin by focusing on mental health. AXA’s Mind Health Report 2025 found that 32% of adults globally are dealing with mental health issues. In the UK, mental health accounted for 27% of all sick leave in 2024, up from 23% the year before. This is also the number one reason for long-term absence for employees under 40.

    And it’s easy to see why. Financial stress, job insecurity, workload, and the pressure to stay constantly “on” have taken a toll. Lengthy NHS waiting times mean people often can’t get support until things get serious.

    Then there’s MSK health. Back pain, joint problems, and repetitive strain injuries don’t just cause physical discomfort; they’re also one of the leading causes of absence and the “presenteeism” phenomenon where people show up to work, but only do the bare minimum.

    Together, these two issues massively impact employee health and productivity across the UK.

     

    6 employee benefits that can help

    There’s not one single fix, but there are small changes employers can make to significantly improve workplace health in relations to mental wellbeing and musculoskeletal issues.

     

    1.    Group Health Insurance plans

    Many Company Health Insurance policies include:

    • Virtual GP services for same-day or next day appointments
    • Mental health support – providing access to counselling, psychology, and psychiatry services.
    • Cover for MSK treatment, like physiotherapy, osteopathy, and chiropractic care

    These features mean employees can get help early. Engage Health Group’s team of employee benefits consultants help businesses find appropriate health insurance policies according to the level of support they require.

     

    2.    Employee Assistance Programmes (EAPs)

    EAPs offer confidential support for things like stress, financial worries, or even relationship issues. They’re usually free to employees and available 24/7.

    The key is making sure people actually know about them. Too many companies have EAPs that are unused because employees are unaware they have the benefit. This can be fixed by regularly promoting EAPs through onboarding, internal comms, and manager check-ins. The more familiar employees are, the more likely they’ll use the support when they need it.

    EAPs are often included on a Group Health Insurance plan, but can also be bought as a standalone service. Again, Engage Health Group can help advise on UK and International EAPs and how to implement them for UK or global employees.

     

    3.    Group Health Cash Plans

    Group Health Cash Plans offer reimbursements for everyday healthcare costs, such as dentist visits, eye tests, and physiotherapy. They’re affordable, flexible, and especially useful for supporting MSK health before issues become serious.

    Health Cash Plans are especially good for businesses that want to offer support without the cost of full-time private medical insurance.

    Businesses can select the maximum claimable amount for each service. For example, Bupa’s Cash Plan gives staff the chance to get reimbursements of up to £100, £200 or £300 on physiotherapy, osteopathy, chiropractic and acupuncture treatments – depending on the cover level the employer has invested in.

    Engage Health Group works with all the Group Health Cash Plan providers to ensure businesses get the best coverage options. Contact enquiries@engagehealthgroup.co.uk or 01273 222805 and our team will provide accurate pricing based on the size of your business and any specific needs you may have.

     

    4.    Digital wellbeing tools

    Apps and online platforms are becoming a standard part of the wellbeing toolkit. Popular tools include:

    For example, AXA’s Mind Health Self-Check helps employees assess their mental wellbeing anonymously, then points them to relevant resources. Meanwhile, the likes of Unmind and Headspace provide standalone mental wellness apps backed by clinical research.

    Wellbeing apps are not a replacement for clinical care, but they do help employees take small, daily steps to stay well or identify issues early on.

     

    5.   Group Income Protection

    While Income Protection schemes are best known as ‘sick pay insurance’, in fact the policy does more than provide financial support to unwell employees, it also helps them in their recovery. All the main insurance providers offer some form of early intervention service designed to help employees get better faster and, therefore, speedup their return to work.

    Many Group Income Protection schemes also come with EAPs, mental health support guidance or some form of wellbeing app.

     

    6.    Access to physical therapies

    MSK problems account for more than 7.8 million lost workdays each year. Offering fast access to physiotherapy and osteopathy is one of the most effective ways to prevent MSK problems from becoming long-term issues. When employees can see a physio within days instead of weeks or months via the NHS, minor injuries can be treated early before they worsen.

    Physical therapy is also a preventative measure for MSK. Regular sessions can help improve posture, mobility, and strength, especially if your employees spend long hours at a desk.

    The ability to live free of pain and discomfort gives employees improved energy and concentration levels. This can reduce absenteeism and contribute to better productivity.

     

    7. Healthy workspaces

    Wherever staff are working, and in whatever industry, it’s important that good posture and healthy working habits are supported.

    For office-based work, chairs need to offer ample back support, while desks and monitors need to be set at the appropriate level – and lighting needs to be sufficient. It’s all about ergonomics! In a more physical job, good posture and appropriate manual handling techniques need to be taught and practised.

    Staff should also be encouraged to take their breaks, preferably away from the desk if they are office workers. This supports both their mental and physical health.

     

    Setting up your wellbeing strategy

    Offering these benefits is a good start, but having a wellbeing strategy in place will make a bigger difference in your employees’ lives.

    Over half (53%) of organisations now have a stand-alone wellbeing strategy, according to the CiPD. 

    A wellbeing strategy should include:

    • Finding out what employees need via anonymous surveys, usage data, best practice guidance
    • Choosing benefits that support those needs, preferably with the help of an employee benefits consultancy, like Engage Health Group
    • Training managers to identify early warning signs of staff struggling with stress, whether physical or mental
    • Communicating clearly and regularly about wellbeing and the support you provide
    • Setting goals – for example, you may want to reduce stress-related absence by 10%

    It’s also worth considering employee expectations. AXA’s Mind Health Report found that 52% of employees want their company to provide mental health support, but only 47% say their employer currently does.

     

    Tackling a global issue

    Helping people stay well isn’t just a moral obligation. The McKinsey Health Institute estimates that improving employee wellbeing could generate $3.7 trillion to $11.7 trillion globally, mainly by reducing absenteeism and improving productivity.

    McKinsey breaks down potential savings from improved wellbeing:

    • $2 trillion – $9 trillion from productivity improvements
    • $400 billion – $900 billion from reduced health costs
    • $200 billion – $400 billion in increased workforce participation

    Even on a smaller scale, reducing just a few percent of absence can have a big impact on how much your team can achieve.

     

    How Engage Health Group can help

    At Engage, we help businesses of all sizes design and implement employee benefit strategies that work. This is how we can help your business:

    • We help you select the right mix of benefits
    • We help align benefits with your business’s objectives and needs
    • We help your employees to understand the benefits and actually use what’s available
    • We provide administrative and consultancy support throughout the life of your policy

    We understand that one-size-fits-all doesn’t work, so our advice is tailored to your company. If you’re ready to rethink how your benefits support productivity, we’d love to help. Contact enquiries@engagehealthgroup.co.uk or 01273 222805 to get started.

  • Top 5 EAP providers for UK businesses

    Top 5 EAP providers for UK businesses

    Employee Assistance Programmes (EAP) are a fantastic way to help staff handle anything that life and work might throw at them, providing proactive support with a range of emotional and psychological issues. But there are many EAPs out there on the market, each with their own set of price points and features.

    We’ll explain exactly how they work and look at the services offered by five leading EAP providers in the UK.

    Need helping finding the right EAP for your business? Get FREE one-to-one advice from our award-winning friendly team on 01273 974419 or drop us an email at enquiries@engagehealthgroup.co.uk.

    What is an Employee Assistance Programme?

    Employee Assistance Programmes are designed to support the general mental health and wellbeing of staff. EAP providers offer a range of services which usually include access to professional counselling sessions, self-help tools and activities, and discount schemes.

    EAPs are accessible under one platform, helping employees to manage problems in work and in life in general. An EAP can help with the stresses and strains associated with:

    • Financial worries
    • Work-related issues
    • Family problems
    • Legal difficulties
    • Housing insecurity
    • Substance abuse
    • Gambling addiction
    • Stress, anxiety, depression
    • Bullying and harassment
    • Feelings of isolation
    • Domestic violence
    • General health and lifestyle issues

    An EAP is not just designed to help those in serious need and you don’t need to be going through a traumatic event to benefit from it’s services! The resources provided are there to improve general emotional resilience, teaching staff how to reach their own inner calm, and feel equipped to handle anything life throws at them.

    Employee Assistance Programmes are accessible for many types of company – big or small – due to its adaptable nature and the wide range of services on offer!

    5 EAP providers to check out

    #1 TELUS Health (Formerly LifeWorks)

    TELUS Health is an EAP provider that covers over 20,000 different businesses, offering support for over 26 million individuals internationally, having joined forces with LifeWorks in 2022. TELUS Health has developed a modern EAP service, with 24/7 counselling and online wellbeing resources to help staff reach their fitness goals and bolster their inner resilience. They also offer savings and discounts on daily essentials and key life events.

    On top of the core coverage, TELUS Health also offers some innovative extras to their programme:

    • Access to a digital news feed providing resources on general wellbeing and the latest updates
    • Discounts on retailers, restaurants, fun activities, daily grocery shop
    • Tools for business owners to track analytics, engagement, talent retention, and productivity
    • Work-life balance support

    #2 Care First

    Care First is an international EAP provider experienced in working with small businesses, as well as larger organisations from across different industries varying in size from 25 to 220,000 employees. Care First has a particular focus on its counselling services and people management tools, including all the traditional EAP features.

    An incredibly helpful option Care First offers is its service integration, ensuring that there are no overlaps or interference with any pre-existing services, potentially helping businesses save money in the process. Every client is unique and so should their EAP service be! Care First works to fit the services seamlessly with any existing business services such as Occupational Health and Absence Management.

    Care First also includes specialist SME solutions to provide the most efficient and affordable cover for small businesses. They have designed a bespoke service for businesses with between 35 to 1,000 employees.

    Would you like to speed up your fact-finding mission by talking to an impartial broker? We’ll be happy to field all your questions about EAPs and give our expert verdict. Get in touch at enquiries@engagehealthgroup.co.uk or call 01273 974419 for no-obligation advice and support.

    #3 Spectrum Life

    Spectrum Life provides mental health and wellbeing support to members and staff of over 2,000 organisations across both Ireland and the UK. Its EAP supports over 4 million active users. Spectrum Life provides Total Mental Health (a professionally accredited mental health resource), digital clinics covering everything from parenting to ergonomics and a range of wellbeing support services. Spectrum Life use its digital platform to provide a single connected solution, combining onsite wellness, digital wellbeing, Employee Assistance Programmes, and health screening.

    Spectrum Life also provides access to a catalogue of mental health seminars and workshops, as well as a variety of digital wellbeing events. They have more than 6,000 wellbeing events booked each year! These can provide extra support and insight to staff and employers, improving their mental health and wellbeing even more – and learning along the way!

    #4 Health Assured

    Health Assured is an award-winning EAP service provider, offering support to over 15 million people in over 160 countries, making them the largest independent UK and Ireland provider. Health Assured offer a variety of services, providing support to many organisations across a range of industries from public, private, and non-profit sectors all the way through to student assistance programmes.

    Health Assured also includes:

    • 24/7 helpline to counsellors, legal, and financial specialists – always answered locally in the UK.
    • My Healthy Advantage: smartphone app and personalised wellbeing tools and content; including videos, webinars, health checks, coaching.
    • Access to a global network of over 1,500 counsellors, trainers and critical incident responders across different communication platforms.
    • Report analytics, management information, organisational benchmarking.

    #5 ComPsych

    ComPsych is a leading international EAP provider based in the US, with one of the largest customer bases in the world, providing support to over 68,000 businesses and 139 million individuals globally. ComPsych’s ‘GuidanceResources’ platform includes its EAP, alongside behavioural health, wellness, and absence management services.

    The company’s global reach and network enables multinational employers and businesses to have a centrally managed EAP to offer to all their staff wherever they may be based. ComPsych, like any good EAP, looks at things from a holistic perspective with a extensive team of in-house specialists on hand to help address a wide variety of needs.

    Employees can access their EAP services in different formats and languages, boosting the overall accessibility for businesses for those with a global reach or expansion goals. Training resources are also provided on wellbeing subjects, including mindfulness and management skills to help members address any life challenges they may face.

    Which EAP provider is right for your staff?

    Finding the right EAP provider can quickly become overwhelming with hundreds of international and UK-based providers all offering different features and price points. However, as an independent benefits and health insurance broker, we can advise on the one which works best for your business and how it interacts with any other benefits you already have in place.

    Remember: most health insurance providers also offer a free EAP with their policies. For example, Bupa’s EAP and AXA’s EAP both come included with their Group Health Insurance plan. So if you’re considering buying a health policy, it might be wise to delay making a decision right away.

    Our expert team of award-winning brokers at Engage Health Group will take you through your options and gather a variety of quotes from across the whole market. We advise on all things employee benefits and health insurance, ensuring your staff’s wellbeing is protected and their needs fully addressed.

    Contact us at enquiries@engagehealthgroup.co.uk or call 01273 974419 for no-obligation advice and support.

  • 5 employee benefits which are FREE or inexpensive to implement

    5 employee benefits which are FREE or inexpensive to implement

    Attracting and retaining the best calibre of staff, and then keeping them engaged throughout their tenure is more important than ever. While benefit provision has historically been a significant focus for large businesses, it’s clear to see that smaller organisations are now making this part of their core business strategy too.

    Of course, big corporates have big budgets, and the ability to deliver a glossy range of benefits and rewards which might be out of reach for many smaller organisations. Thankfully that doesn’t mean employee benefits are a non-starter for SME’s, and there are some very effective ways to engage staff without breaking the bank.

    Below we have listed our top five benefits which can be implemented at a comparatively small amount, but still offer a fantastic return on investment.

     

    1. Employee Assistance Programme

    Employee Assistance Programmes (EAPs) can be thought of as a “Citizens Advice Bureau” for employees. Its main aim is to provide confidential, independent, impartial and unbiased guidance to employees who could be suffering in a range of areas including Health & Lifestyle, Legal, Work Life and Home Life.

    With a 24/7 helpline and up to 8 sessions of face-to-face counselling included, employers can feel assured that they are not only satisfying their Health & Safely obligations, but also supporting employees who might otherwise not have a sounding board or advice outlet available to them.

    Some of the key areas that employees utilise an EAP are as follows:

    • Mental Health
    • Eldercare
    • Addiction
    • Terminal illness
    • Debt problems
    • Bullying and harassment
    • Stress
    • Identity & LGBTQ
    • Domestic abuse
    • Bereavement

    Finally, due to the rich Management Information available to employers in terms of how the EAP is being used, this can assist in identifying underlying risks in the organisation which mightn’t otherwise have been obvious.

     

    2. Group Health Cash Plan

    A mechanism to provide cover for the every-day healthcare costs which employees might face, Group Health Cash Plans are more popular today than they’ve ever been.

    Full Private Medical Insurance, whilst excellent, is comparatively expensive to provide, and for those with a limited budget, may be a non-starter.  Health Cash Plans on the other hand are not only available for a fraction of the cost, but are arguably more valued by employees, due to the fact that the benefits can be extracted and enjoyed on a more frequent basis.

    In practical terms, a Health Cash Plan allows employees to claim back money spent in a number of health-related areas, the following of which tend to be the most common;

    • Routine dental treatment such as check-up’s, scale and polish, fillings
    • Routine optical care such as glasses and contact lenses
    • Physiotherapy, chiropractic and osteopathy
    • Chiropody, podiatry and homeopathy
    • CBT (Cognitive Behavioural Therapy)
    • Health screening, massage and flu jabs
    • Virtual GP

    It is also typical for employees’ children to be included for free (up to 50% of employee limits) under the plan, and for individuals to have flexibility to add their partners and upgrade cover on a voluntary basis.

     

    3. Volunteering

    Employees of all ages, but particularly the younger generations now entering the workplace, are finding it increasingly important for their employer to play an active role in supporting the local community. 

    More and more employers are using this route to enhance their Employer Value Proposition (EVP), in addition to the traditional benefits which companies offer.

    A great way to embrace this growing requirement is implementing a volunteering benefit which is both free to roll-out and can supplement any existing corporate social responsibility or charity focus already in place.

    If you are considering putting this in place, here are some top tips to consider:

    • Set a dedicated person to manage this benefit, record days used and manage some of the below considerations.
    • Set a fixed amount of days per year which can be used, either in one go or throughout the year (Between 1 and 5 days is a common offering)
    • Consider which charities you want to support via this benefit;
      • Do you want one charity that your business wants to support with a key project that they have?
      • Consider providing a panel of pre-vetted local charities or good causes which you would like to direct employees towards.
      • Do you want to let your employees choose their own charities that are important to them? If so you should require prior submission for you to vet the charity.
    •  Employees should be required to give between one week and a month’s notice before their volunteering day in order to give you time to plan for their absence.
    • You should ensure that any charity that you are supporting has the appropriate insurances in place should your employee injure themselves while on their premises.

     

    4. Group Life Insurance

    Sometimes referred to as Group Death-in-Service Insurance, this benefit is designed to ensure that, in the event of an employee passing away, a tax free payment will be made to their dependants/beneficiaries, whether that is a parent, partner or child/children.

    Interestingly, employers considering this benefit often ask if the term “death in service” means that the employee must physically be undertaking their employed role when they die.  This is not the case, and the benefit is payable as long as the employee is in active service.

    Employers typically structure the benefit to provide either 2x or 4x the employee’s salary upon death, and it’s also possible to have different levels of benefit depending on seniority or grade.

    Each employee completes an “Expression of Wish” form upon joining which outlines who payment should be made to in the event of their death.  The form also allows for multiple beneficiaries to be recorded, allowing the employee to specify how any benefit should be divided.

    The other great feature of this type of cover is that in most cases, employees do not have to complete medical underwriting, unlike individual protection.

    With so few people taking financial advice and setting up their own personal Life Assurance provision, this kind of scheme is an excellent way of demonstrating to employees that you have their families’ interests at heart if the worst was to happen.

     

    5. FREE added extras to Group Risk Protection policies

    Providing a small Group Risk Protection policy for your exec team can provide FREE counselling, second opinion service, treatment sourcing and retail perks platforms for ALL employees.

    Did you know that if you purchase a Group Risk product (Group Life, Group Income Protection or Group Critical Illness) for a minimal number of staff, some insurers will allow you to extend a whole range of additional benefits to your entire workforce, completely free of charge?

    Providing Group Risk benefits to just two Directors, for example, could enable you to extend the additional value to hundreds of other staff!

    Group Life, Income Protection and Critical Illness are a fantastic way to cover your people in the event of death and illness respectively but the key benefit we want to highlight here is the value which immediately becomes available to all staff NOT insured under the Group Risk protection plan. 

    These can include:

    Counselling Services

    • Confidential counselling
    • 24/7 telephone helpline
    • Up to 10 Face-to-face sessions with a psychologist
    • Putting employees in touch with support groups in their area
    • Financial and legal telephone services from an independent consultant
    • Guidance on a range of everyday issues such as debt, buying a home, tax and divorce
    • All delivered via easy to use apps
    • Access to service from anywhere
    • Wellbeing articles brimming with articles and podcasts
    • Meaningful Management Information to show usage and identify trends

    Second Opinion Service

    • Provided by leading services such as Best Doctors
    • For any employee who has been diagnosed with a medical condition (private or NHS)
    • Locates world-leading experts for the condition
    • Arranges full review of employee medical condition
    • Employees received full diagnosis, a comprehensive report and recommendations for treatment plan
    • Health questions answered by an expert
    • Access via phone and online portal
    • Extensive library of wellbeing tools, videos and literature
    • Medical and travel arrangements made if employee chooses treatment outside of the UK

    Treatment sourcing

    • For those without private healthcare but wanting to source private treatment
    • Competitive treatment costs as opposed to following retail route
    • Access to over 20,000 consultants around the UK
    • Treatment sourcing deal with 450 private hospitals and NHS private patient units
    • Fast and efficient booking process to facilitate quick consultations, tests and procedures

    Perks

    • 1000 + perks via app
    • Cinema discounts
    • Retails discounts
    • Restaurant discounts

     

    How will you deliver highly valued perks to your workforce within budget? Contact Engage Health Group’s team of impartial brokers to uncover the best FREE quotes and receive expert guidance. Email enquiries@engagehealthgroup.co.uk or call 01273 974419.  

  • Employee Assistance Programmes – A powerful employee benefit

    Employee Assistance Programmes – A powerful employee benefit

    Why choose Employee Assistance Programmes?

    With the cost being relatively low and with such an array of benefits for both the employee and employer, it’s easy to understand why more businesses are incorporating an Employee Assistance Programme (EAP) as part of their overall benefit strategy.

    An EAP (Employee Assistance Programmes) is often positioned as a highly valued employee benefit that promotes wellbeing and a strong work/life balance, but is also proven to:

    • Greatly reduce absenteeism (34% reduction on average – source CBI absence survey)
    • Improve productivity in the workplace
    • Reduce stress in staff members and colleagues
    • Improve staff retention
    • Demonstrate a caring approach towards employees
    • Add value to an organisation (a return of £14 for every £1 invested – source CBI absence survey)

    There is no “one size fits all” approach when it comes to employee health and wellbeing, but an EAP can certainly tick a lot of the boxes and help employers to gain a better understanding of the risk factors which exist within their business. Furthermore, by providing a tangible tool to help employees navigate any personal issues they may be facing, employers can drive higher levels of engagement, and can have a meaningful and genuine impact when an employee needs it most.

     

    Some of the key benefits of an EAP are as follows:

    • Confidential support services 24 hours a day, 7 days a week, 365 days a year
    • Face-to-face counselling with fully qualified professionals
    • Stress related support
    • Cognitive Behavioural Therapy (CBT)
    • Support for substance abuse, domestic abuse, debt problems, bereavement
    • Family support services
    • Serious illness and accident support
    • Critical incident Support (in the event of a critical incident in the workplace)
    • Medical helplines (for general medical advice)

    These benefits can be invaluable to staff who mightn’t have an alternative channel available to them, and who also mightn’t be comfortable raising any personal concerns directly with their employer.

     

    Mental health awareness and early intervention

    Additionally, with the upward trend in mental health awareness, more and more employers are working hard to intervene where appropriate to do so, and assist employees in managing mental health conditions. Mental health is one of the greatest causes of sickness absence in the UK, and whilst the overall rate of sickness absence has fallen by 15%-20% since 2009, absence due to mental health reasons in this period has actually risen by around 5%.

    Stress Related Absence has a significant impact on productivity and the below chart, recorded over a 10-year period by a major Income Protection provider, demonstrates the important role that early intervention plays.

    The table shows that when an episode of stress related absence receives intervention at week four, the average total length of absence is 24.3 weeks.  Where intervention is received between 21-25 weeks, the average total length of absence is over 55 weeks.

    Many EAP providers will aim to assist employers to intervene within the first seven days, prompting early discussion and support, and facilitating a faster return to work for the employee.

    Mental Health Index during the pandemic by Morneau Shepell
    Covid impact on expats mental health

     

    Is just providing an EAP enough?

    It’s certainly the important first step, but if employers wish to get the most return on their investment and genuinely improve the lives of their workforce, promoting the service in the right way is key.

    All EAP providers will make supporting literature available, such as posters and leaflets, which can be displayed in common areas to spread the word, but employers can go further still. Many employers now incorporate the EAP service as part of their management training, and ensure that staff are continually reminded of its features during performance conversations/121’s. Direct managers are often the first to notice a change in employee behaviour and are usually best placed to guide people to the service.

    Finally, whilst the use of an EAP by employees is confidential, many EAP providers offer meaningful Management Information to the employer, which can assist in understanding which risks are most prominent within their business. This is extremely useful as it empowers the employer to deploy resource more appropriately, ensuring that any health and wellbeing budget is being spent in the correct areas.

    Investing in the right health insurance policy for you, your family or your employees is a great way to ensure that you’re prepared should anything negatively affect your health, which could be out of your control.

    At Engage Health Group, we work with the UK’s leading health insurance providers to find the best policy for you, at the right price. Get in touch for a no obligation quote.